Say hello to Counties Energy
Energy Reimagined

Ko mātou tēnei – our organisation

At Counties Energy, our purpose is to power thriving communities by unlocking the full energy potential of the region to secure a sustainable and prosperous future for generations to come.

As a 100% community owned electricity distributor, we deliver safe and reliable power to over 50,000 homes and businesses from south Auckland to the top of the Waikato. 

Ko tō tūranga – your role

Love making a real difference in your community?

Are you naturally curious, love connecting with people, and enjoy turning great conversations into meaningful change? We’re looking for an Energy Insights Advisor to help us better understand the people behind the power.

Working closely with our Head of Customer and Energy Experience, you’ll build relationships with community groups, iwi, social agencies, and local stakeholders while uncovering valuable insights that help us support customers, particularly those experiencing energy hardship.

In this role, no two days will be the same. One day you might be gathering feedback from customers and frontline teams, the next analysing trends, collaborating with community partners, or helping shape customer-focused initiatives. You’ll use stories, data and lived in experiences to influence decisions, improve services, and ensure Counties Energy continues to deliver an experience that’s inclusive, empathetic, and responsive to the needs of the communities we proudly serve.

Ōu pūkenga - What will you bring?

• A minimum of 5 years of customer experience, community engagement, stakeholder engagement, programme delivery or related field, preferably within the energy, utilities, local government or infrastructure sectors.
• A tertiary qualification in a relevant discipline such as Community Development, Social Sciences, Public Policy, Sustainability, Business or equivalent, practical experience. Demonstrated experience building and maintaining trusted relationships with a diverse range of stakeholders, including community organisations, iwi, local government, customers and industry partners.
• Strong customer insight and analytical skills, with the ability to gather, interpret and translate qualitive and quantitative information into practical recommendations and improved customer experience.
• An understanding of the Counties Energy network area and the communities we serve would be advantageous.
• Strong facilitation and engagement skills, with experience leading workshops, consultation or collaborative initiatives.
• Ability to work autonomously and make decisions based on prior experience.
• Ability to work in rapidly changing environment juggling multiple tasks.
• A calm, professional temperament with ability to cope in pressured environments.
• Ability to drive and deliver outstanding results for the Customer.
• Ability to ensure the business is consistently presented in a strong, positive image to relevant stakeholders.
• Ability to work outside of normal business hours for events, storms, grid emergencies and other crisis management situations.

At Counties Energy, we value a growth mindset, so if you have most of these skills or characteristics in your toolbox, we encourage you to apply.

Nā mātou te rourou – what you’ll receive

Based in Pukekohe, we have a great culture that is fun, friendly, and supportive, you’ll quickly see why working with us is something special.

• Health, life, and income protection insurance
• $300 wellbeing subsidy
• Enhanced paid partner’s leave
• Training and development opportunities
• Relocation packages 

Plus, after 12 months, you’ll also receive:

• Increased company KiwiSaver Contribution to 4.5%,
• A paid ‘Me Day’ for you, to use as you choose and,
• An extra five days of sick leave.

Me pēhea te tono - How to apply?

If you’re based in Aotearoa New Zealand with relevant work rights and are willing to undergo our pre-employment medical check and drug test, we look forward to receiving your application including CV and cover letter by Tuesday 11 August 2026.

Applications may be reviewed as they are received.  Early applications are encouraged.

Please note that you may not receive notification of the outcome of your application until the vacancy has closed and we have completed the shortlisting process.

(No recruitment agencies please)

Find out more about us

As one of New Zealand’s most progressive energy companies, we power everything from homes and businesses, through to new tech innovations and life-changing ideas. But we’re more than just power – we’re a technology and energy business, and as Aotearoa New Zealand transitions to a low carbon future, we’ll continue to lead change to be fully prepared for what’s next.

Based in Pukekohe, our sights are set nationwide for our future.  With an asset base of $577m and revenue of $171m per year, our people at Counties Energy number over 200, while our subsidiary ECL Group, a technology and energy solutions company which spans the country, employs around 300 staff.

Our network is evolving and growing at one of the fastest rates in the country.  We’re seeking great talent to build, plan and maintain this growth.

Find out more about us and our journey towards our new energy future – countiesenergy.co.nz.