Say hello to Counties Energy
Energy Reimagined

Ko mātou tēnei – our organisation

At Counties Energy, our purpose is to power thriving communities by unlocking the full energy potential of the region to secure a sustainable and prosperous future for generations to come.

As a 100% community owned electricity distributor, we deliver safe and reliable power to over 50,000 homes and businesses from south Auckland to the top of the Waikato. 

Ko tō tūranga – your role

Join our passionate team as a Customer Service Representative and play a key role in supporting our community.  At Counties Energy, every day brings something new, you'll be at the forefront of handling a diverse range of customer inquiries, using your problem-solving skills to deliver clear, helpful solutions and a positive experience for every customer.

Our incredible Customer Service team operates from 7am to 7pm, Monday to Friday.  This is a part-time position working the hours of 8:00am to 2:30pm Monday to Friday (30 hours).  Given the dynamic nature of our industry, having the flexibility to support during storms, peak times, or team absences within department hours is highly valued.

While we provide extensive training and support, we're seeking a motivated individual who's ready to jump in and make an impact.  You'll have exceptional attention to detail, quickly pick up new systems and processes and be a strong user of Microsoft Office applications.

Ōu pūkenga - What will you bring?

• A few years’ foundational experience working in fast paced customer services or administration roles; experience in the service/utility-based industries is a bonus!
• The confidence and ability to diffuse and calm customers in high pressure situations, whilst keeping a polite and patient demeanour,
• Strong IT literacy, with excellent knowledge of the Microsoft Office suite, including Word, Excel, Outlook, and familiarity with customer database systems,
• A high level of self-management, flexibility, and organisation skills,
• The ability to take ownership of queries, proactively identify issues, find solutions and resolve,
• Exceptional English written and verbal communication skills

At Counties Energy, we value a growth mindset, so if you have most of these skills or characteristics in your toolbox, we encourage you to apply.

Nā mātou te rourou – what you’ll receive

Based in Pukekohe, we have a great culture that is fun, friendly, and supportive, you’ll quickly see why working with us is something special.

• Health, life, and income protection insurance
• $300 wellbeing subsidy
• Enhanced paid partner’s leave
• Training and development opportunities
• Relocation packages 

Plus, after 12 months, you’ll also receive:

• Increased company KiwiSaver Contribution to 4.5%,
• A paid ‘Me Day’ for you, to use as you choose and,
• An extra five days of sick leave.

Me pēhea te tono - How to apply?

If you’re based in Aotearoa New Zealand with relevant work rights and are willing to undergo our pre-employment medical check and drug test, we look forward to receiving your application including CV and cover letter by Friday 22 May 2026.

Applications may be reviewed as they are received.  Early applications are encouraged.

Please note that you may not receive notification of the outcome of your application until the vacancy has closed and we have completed the shortlisting process.

(No recruitment agencies please)

Find out more about us

As one of New Zealand’s most progressive energy companies, we power everything from homes and businesses, through to new tech innovations and life-changing ideas. But we’re more than just power – we’re a technology and energy business, and as Aotearoa New Zealand transitions to a low-carbon future, we’ll continue to lead change to be fully prepared for what’s next.

Based in Pukekohe, our sights are set nationwide for our future.  With an asset base of $577m and revenue of $171m per year, our people at Counties Energy number over 200, while our subsidiary ECL Group, a technology and energy solutions company which spans the country, employs around 300 staff.

Our network is evolving and growing at one of the fastest rates in the country.  We’re seeking great talent to build, plan and maintain this growth.

Find out more about us and our journey towards our new energy future – countiesenergy.co.nz.